Planning Your Visit

Please be aware you will as part of your tour experience uneven ground, strobe lighting effects and a simulated ride, which is not recommended for pregnant women or those with back problems or heart complaints.

Warm clothing and sensible footwear is advised.

You should allow at least 3 hours to get the most from your visit - a guided tour takes between 1hr and 1 3/4hrs.

Please note assistance dogs only are allowed on site.

 Simulated Ride – Height restrictions


Following recent advice from Health and Safety inspectors, we have found it necessary to introduce a height restriction on the Simulated Ride at the end of the Underground Experience.
The restriction is that persons under 1.1 metres may not ride.
Children between 1.1 metres and 1.2 metres must be accompanied by an adult

 
Opening Times

Open daily 9am - 4.30pm,
Closed on Monday's,  October to Easter

 
Tour Times
10am, 12pm & 2pm

Please check tour availability as times are subject to change.


Disabled Access


Rhondda Heritage Park is fully accessible for disabled visitors.
Facilities include - reserved car parking -  toilets -  lift to the first floor -  ramps throughout the site. Assisted access is available for wheelchairs and pushchairs - even underground!

 
Frequently Asked Questions
 

  • How long does the tour take?
    The tour takes one and three quarter hours. To get the best from your visit we recommend you allow 3 hours

  • How far underground do I go?
    Not as far as you think! Part of the tour is underground – for Health and Safety reasons the rest of the tour is simulated

  • What should I wear?
    Warm, comfortable clothing and sensible footwear is advised.

  • Do I need to make a booking?
    It is not necessary for individuals to make a booking in advance, however, during busy times you may have to wait for the next available  tour. You can of course pre-book your tour if you wish, please contact Reception on 01443 682036.
    Group and schools are strongly advised to pre-book.

  • How can I pay?
    Most major credit/debit cards are accepted, also cheques when accompanied by a valid bankers card. For groups, we can invoice after your visit, please let us know if you require this service when you make  your reservation.

  • How will I know if the visit is suitable for my group?
    We offer complimentary familiarisation visits for group organisers, teachers etc. To make a booking please contact  Reception on 01443 682036

  • Can I take a wheelchair/ pushchair underground?
    Yes, access is available for wheelchairs and pushchairs throughout the site including underground with assistance.

  • Where can I eat?
    The Level One Cafe  is located in the Visitor Centre and serves a wide range of  food and drink, from quick snacks to full meals.  The Cafe is fully licenced.
    For groups, morning coffee, lunch, buffet's and afternoon tea can be booked in advance. See     Where to Eat.

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